CX Guides

Business process outsourcing for scaling fearlessly

Business process outsourcing for scaling fearlessly

Deeper Dives

ALL YOUR QUESTIONS about BPO Outsourcing Answered

At a time when customers say that experiences are as important as products or services, it’s crucial you can get a return on your CX outsourcing investment.

What is business process outsourcing (BPO)? Featured Image

What is business process outsourcing (BPO)?

Business process outsourcing (BPO) is the practice of contracting out business functions to a third party provider.
Which sectors use BPO most often? Featured Image

Which sectors use BPO most often?

The sectors that typically use BPO services to stay competitive are: health and healthcare, finance, tech, real estate, food service, education, and retail.
A guide to Business Process Outsourcing: the basics Featured Image

A guide to Business Process Outsourcing: the basics

Business Process Outsourcing (BPO) is the practice of hiring a third party provider to run specific functions for your business.
The advantages and disadvantages of engaging a BPO partner Featured Image

The advantages and disadvantages of engaging a BPO partner

Regardless of the size of your businesses, there can be huge advantages of engaging a Business Process Outsourcing (BPO) partner.
How BPO providers manage more than just call centers Featured Image

How BPO providers manage more than just call centers

From the early ’90s until recently, Business Process Outsourcing (BPO) providers were synonymous with call center management.
How to assess your BPO provider Featured Image

How to assess your BPO provider

The best way to assess your Business Process Outsourcing (BPO) provider is to research them thoroughly and measure them.

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