CX Guides

CX technologies that fuel customer satisfaction

In this series of detailed pages, we cover how technology can be used to improve CX, the most common mistakes that businesses make when using it, how it has impacted customer service, and the emerging technologies you need to know about.
Customer experience technology

Customer experience technology

Customer experience technology is an overarching term for any piece of software or hardware that is used to improve the experience a business delivers to its customers.
How has digital technology impacted the customer service experience?

How has digital technology impacted the customer service experience?

Customer experience technology is a key element of how businesses can ensure these outcomes and create seamless customer journeys.
How has digital technology impacted the customer service experience?

How has digital technology impacted the customer service experience?

CX technologies make it easier for businesses to connect with customers across a wide range of channels, collect data on customer preferences and behavior, and reduce costs to serve.
How is digital technology employed in managing the customer experience?

How is digital technology employed in managing the customer experience?

Digital technology’s initial role in managing customer experience is by serving a need. A customer has a requirement, and technology steps in to fulfill it.
The 7 most common technology-based customer experience mistakes…and how to avoid them

The 7 most common technology-based customer experience mistakes…and how to avoid them

To avoid common CX technology mistakes there are crucial things you need to know first: what CX is, why CX matters, and how CX technology fits into the equation for CX success.
Digital CX trends for 2023 and beyond

Digital CX trends for 2023 and beyond

There are emerging and evolving trends happening within digital CX technology, focusing on the newest iterations and where they could go in 2023 and beyond.

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