More than just convenience, consumers are expecting unparalleled visibility and responsiveness from their service providers. They want to know the status of every transaction, from point A to point B, and everywhere in between. You need to be on the right channel when and where each customer needs you—and be ready with the right answer. To improve deflection rates, your solutions should resolve issues seamlessly. Data must be immediately available to know why a customer is contacting you before you connect on any channel. On the service provider side, it’s imperative to leverage the same data to create new efficiencies in operations and deliveries. Analyzing how quickly delays or service interruptions are resolved not only improves service delivery at all points but informs resource allocations in your service department.