We pioneered a partner-obsessed approach that provides much more value to our clients than simply answering customer inquiries. As authentic brand ambassadors, we use our deep industry knowledge and comprehensive understanding your business and strategic goals to design a customized CX management program that caters to your needs (today and tomorrow) and provides a meaningful return on your outsourcing investment.
That’s why we treat CX like a strategic KPI—digging deep to transform CX from a cost center into a business driver that supports your overarching goals and accelerate toward them together.
We’re not just vendors; we are trusted partners because we provide:
Customized solution design and implementation: Bespoke solutions that make you more agile and adaptable to market changes
Faster speed to proficiency and excellence: Customers have the best CX from Day 1. Agents onboard and exceed performance targets faster with tailored training, nesting, program mastery, coaching, and quality assurance program
Ongoing insights & business transformation: Customer-journey optimization is a continuous effort, which requires visibility into performance as well as front-line insights from customer interactions and feedback that fuel improvements across your business
CEO of ubiquity