Omnichannel CX integration platform:
Our inReach suite comprises direct human interactions channels with clients’ end-customers. This includes voice, email, chat, SMS, cross-channel service, self-service IVR and chatbots, as well as AI-enabled real-time agent assist features.
Real-time performance monitoring & coaching:
inTouch is a comprehensive performance management system covering real-time Team Lead oversight and guidance, Agent KPI monitoring, real-time dashboards and historical reports, and ongoing Agent coaching and development to optimize delivery on the front lines.
AI-enabled interaction management:
inScribe records, processes, and analyzes all customer interaction and transcript data to feed Quality Assurance systems and uncover actionable insights. Complete data access and AI analytics translate into responsive process optimizations and predictive trend alerts.
Back-office workflow management & automation:
An open platform for customizable business automation, inCharge optimizes the efficiency and regulatory compliance of back-office processes such as disputes and chargebacks. A flexible and efficient toolset makes agents more efficient, leaders more empowered, operations more transparent, and regulated functions more compliant.
The inSight platform visualizes all the data for you, our client. Our data analysts support all the technology suites here with deep operational insights and historical analytics. We leverage rich interactive dashboards both internally and externally, with raw data integrations that can feed directly into client systems.
Ubiquity employs continuous monitoring with AI to detect and neutralize threats, safeguarding your business's digital landscape against unauthorized access and cyber attacks.
Founder & Chief Product Officer, Oxygen