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“Ubiquity is a valued partner, and they continue to add value to our experience in many ways. In my 40+ years of banking, Ubiquity is among the best partners I’ve had the pleasure of working with—they deliver the results we’re looking for, and their leadership is highly accessible.”

“As we expand and evolve the products we offer to our clients, Ubiquity will be an important collaborative partner in that evolution, working with us on a holistic approach to CX across training, quality assurance, customer satisfaction, and more. I know they will work hard for us, make sure we’re aligned on the path forward, and stand by their promises.”

“We weren’t sure what to expect from outsourcing, but Ubiquity has proven to be a valuable strategic partner—helping us deliver better customer experiences across three distinct customer groups while also providing ongoing insights to improve reporting, quality, and capacity planning across our operations.”

“We couldn’t find enough customer experience staff that would show up to work reliably. Ubiquity was able to quickly and smoothly bring up a CX team offshore. We are now meeting our services levels for the first time that I can remember. Ubiquity made it so easy for us to outsource.”

“Our Ubiquity team achieved 93.1% CSAT for live chat last month, which is fantastic! As experts at running high-volume customer service teams, Ubiquity has the depth of knowledge and e-commerce experience to help us pivot quickly to overcome any unexpected issues that arise.”

“Ubiquity had the most amazing team we could have ever asked for. We absolutely consider every single one of your team as part of our Ninja family, and we would never have the success we have without Ubiquity. We consider you the ‘front lines’ to our success and Ubiquity should all be so very proud of the work they do every day, with every single customer.”

“As an extension of our onshore team, Ubiquity is a valued partner we depend on as we continue to grow our business. Healthcare is a complex industry, and I appreciate their dedication to quality and their commitment to our success.”

“We were Ubiquity’s first client when the company was founded in 2012, and we continue to be impressed by the responsiveness of the leadership and client support teams. The customer service representatives are well-trained and deliver exceptional bilingual support for our programs.”

“Ubiquity gives us flexibility in our back-office operations with dedicated, experienced teams that are embedded in our processes and culture. We particularly value how transparent their account managers are with staff management and how quickly new staff ramp up to high performance. Ubiquity feels like a true live-operations partner and an extension of Newfront, always sharing performance monitoring takeaways and aiming for continuous process improvement.”

“We didn’t expect Ubiquity to make us better in our own call centers, but they came in with their experience, data, and reporting, and that’s exactly what has happened. We’ve upped our game and improved our own operations as a result.”

“Everything we do is for our customers. Ubiquity’s expertise helped ensure that we launched with full confidence, not only in our mission-driven products and services but in the overall support infrastructure we built. Together, we’re delivering the next generation of banking.”

“We have wildly different and diverse clients. There’s nothing standard about servicing them, yet we’ve challenged Ubiquity to help us deliver the best service we can efficiently. Ubiquity’s real-time data and analyses have been tremendous assets in helping us chart a path forward and have really helped strengthen our relationships with our partners.”

“The merchant experience with our terminals is critical to our success in a crowded ecosystem. Ubiquity’s payment expertise, extensive training and employee development ensure that our merchants have a great experience. What’s more, our resellers have true partners available for their needs, whether it’s a general inquiry or technical assistance.”

“A good IVR solution is paramount for a positive customer experience. Ubiquity has become our trusted partner not only to build first-class IVR systems for our partners but also to develop the supporting analytics that help them understand how customers are using the technology, so we can continually optimize the customer journey.”

“Ubiquity is a trusted partner who is always ready to support us, whether it’s during seasonal or unexpected spikes in volume or planned implementation changes. We value their adaptability and ability to meticulously execute.”

“The team at Ubiquity has been extremely diligent in ensuring that agents are trained to work alongside AI Virtual Assistants to drive key business metrics such as increasing sales, boosting average order value and enhancing end customer experience. Ubiquity will continue to be a valuable partner for us as we expand our business.”

“Despite changes to systems, processes, and personnel, the Ubiquity team has shown great resilience and has thrived amid change. We especially appreciate the ongoing insights that fuel improvements and help us deliver the best possible customer experience.”