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Back-office administration for for predictable outsourcing ROI

Our back-office outsourcing solutions help you reduce liability and lower costs, so you can focus on adding value to your business.

Your back-office services are our front-office proficiencies

We’re the BPO that leads from the front when it comes to back-office services. Our solutions cover all the bases needed to support a unified customer experience. We take care of analytics, auditing, research, and management so your middle and front-office customer service agents can thrive—and so your customers thrive too.


Better CX and lower costs? See how with our ROI calculator.

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Services

FULL SUITE OF BACK-OFFICE SERVICES

Our back-office solutions cover all the bases when supporting a unified customer experience.

ADMINISTRATIVE SUPPORT

These various functions collectively contribute to improving the overall efficiency, productivity, and cost-effectiveness of administrative processes within an organization. Outsourcing these administrative tasks to BPO services allows businesses to focus on their core activities while benefiting from specialized expertise and operational scalability provided by external service providers.

CHECK PROCESSING & RETURN MAIL

Enhance the efficiency of check processing, reduce the likelihood of returned mail, and improve overall customer communication and satisfaction. These services are particularly valuable for organizations that deal with a significant volume of checks and rely on accurate and timely communication with their customers.

DATA ENTRY & DATA ANNOTATION

Data entry involves the input of data into systems, while data annotation focuses on labeling data for machine learning purposes. Both services play crucial roles in ensuring data accuracy, improving efficiency, and supporting the development of advanced technologies like AI and machine learning.

SOCIAL MEDIA MANAGEMENT

Ubiquity's social media management service is designed to provide proactive support to customers. By actively monitoring social media platforms, Ubiquity can identify potential issues and address them before they escalate. This approach not only improves customer satisfaction but also reduces the volume of customer calls.

WORK FROM HOME / HYBRID SETUP

Our digital recruitment specialists and advanced remote-working platform can rapidly scale and supply you with qualified, quickly available talent. No matter how complex your business or where it is (or is going), you can count on flexibility and continuity for finding the best talent.
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    Our back-office work requires speed and accuracy, and our customer experience has to be first-class to build loyalty and ongoing usage. We trust Ubiquity to deliver all of the above, which allows us to focus on growing our business.

    Hershy Moskovits

    SVP of Operations, CardCash

Proven to deliver outstanding back-office outsourcing services

We partnered with Australia and New Zealand’s top takeaway service, which has more than 5,000 restaurant partners, to provide front- and back-office outsourcing services to help expand their merchant footprint and support customer growth. Ubiquity delivered 50% lower processing costs, 14% higher CSAT, and 30% faster onboarding.


Case Studies

Our proven approach In Action

How Ubiquity delivers bottom-line value from Day 1.

U.K. financial super app finds strategic partner for outsourced CX

Case Study

U.K. financial super app finds strategic partner for outsourced CX

Learn more
Case study: Healthtech innovator gains operational edge with actionable insights

Case Study

Case study: Healthtech innovator gains operational edge with actionable insights

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IVR call containment exceeds benchmarks for BankMobile Vibe

Case Study

IVR call containment exceeds benchmarks for BankMobile Vibe

Learn more
  • 50%

    Lower processing costs

  • Stats
  • 14%

    Higher CSAT

  • Stats
  • 30%

    Faster onboarding

  • Stats

Your Brand. Our Expertise. Infinite Possibilities.

Ubiquity empowers you to redefine customer engagement. Are you up for the challenge?

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