Healthcare & Life Sciences

Customized healthcare BPO support every step of the way

A trusted BPO outsourcing partner can streamline all healthcare processes.
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Enhance the value of your patient, provider, & administrative operations

From responding to coverage inquiries to designing social determinants of health strategies, our healthcare BPO solutions teams help you engage and retain members, enhance patient satisfaction, and simplify processes to reduce administrative costs and operational logjams. We also manage back-office administrative solutions like claim and third-party billing inquiries, quarterly attestation, revenue cycle management, and data entry, so your team can focus more on front-end activities.
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Services we offer

Enhancing patient experiences with BPO Healthcare

DATA MANAGEMENT

Our provider data management includes common healthcare back-office tasks such as charge capture and coding, claims processing, and medical billing, among others. Member data management includes such processes as identity audit and verification, member contact information audit and updates, and member demographic information aggregation.

MEMBER SERVICES

We provide member care provider services such as primary care physician (PCP) searches, appointment scheduling, billing support, case management, and scheduling non-emergency medical transportation, among many others. Ubiquity handles managed care payers services such as Medicare Parts C and D, Medicaid, and dual eligible special needs plans (D-SNPs).

PREVENTION & WELLNESS

Ubiquity provides prevention & wellness services for managed services organizations (MSOs), third-party administrators (TPAs), pharmaceutical services and benefit management agencies, non-emergency medical transportation, and medical imaging processing.

PROVIDER PATIENT CARE

Ubiquity works hand-in-hand with hospitals, medical groups, and independent physician associations (IPAs). Provider patient experience service covers claims and member eligibility, patient intake, physician portal tools, and medical imaging processing.

REVENUE CYCLE MANAGEMENT

Ubiquity helps healthcare organizations enhance their revenue cycle management, improve financial performance, and maintain efficient and transparent billing practices. Revenue cycle management (RCM) in healthcare involves the process of managing financial transactions, from patient registration and appointment scheduling to the final payment collection.

Outsource With Confidence: Uniting Your Boldness With Our Brilliance.

Learn how to get a better return on your outsourcing investment and become a CX hero.

First-Time or Pro: Whether you're exploring outsourcing for the first time or you're a seasoned expert, embark on your journey fearlessly with our support.

Comprehensive Support: From CX to back office, fraud, risk & compliance, access specialized capabilities tailored to your needs.

Insights & Expertise: Leverage our deep industry insights and expertise to navigate your sector with confidence.

Powered by BreakthroughIQ: Utilize our innovative platform to revolutionize your operations and disrupt your category.

Heroic Partnership: Join forces with us and transform your business into a beacon of excellence in your industry.

Talk to an outsourcing expert today

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    “Ubiquity is a trusted partner who is always ready to support us, whether it’s during seasonal or unexpected spikes in volume or planned implementation changes. We value their adaptability and ability to meticulously execute.”

    Lora Ross Lawson

    Assistant VP of Call Centers, Careington International

OUR SOLUTIONS

Elevating how you work Elevating Experiences

Outsourcing is a big decision (whether it’s your first time or not). After all, it’s not easy to trust someone else with the most valuable part of your business—your members and patients.

SPECIALIZED CAPABILITIES

Boost efficiency & savings with accounting services, process transformation consulting, digital innovation technologies, marketing creative services, Ownshore™ staffing, & recruitment outsourcing. Achieve strategic growth & a competitive edge with outcome-focused solutions.

OMNICHANNEL CUSTOMER EXPERIENCE

From customer care to technical support, sales and retention campaigns to sensitive loan and collection services, we put your customers first, using data and technology to drive faster, more personalized customer experiences.

BACK-OFFICE ADMINISTRATION

Our back-office solutions cover all the bases when supporting a unified customer experience. We take care of analytics, auditing, research, and management so your middle and front office customer service agents can thrive right along with your delighted customers.

FRAUD, RISK, & COMPLIANCE

We manage the complex administrative and regulatory requirements of Fraud, Risk, and Compliance outsourcing, from identity verifications to dispute resolutions. With our expertise, you reduce risks, minimize losses, and help customers navigate claims with less effort.

Resource Library

The latest in innovative healthcare

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    Lower data cost

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    Rx adherence boost

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    Bilingual efficiency increase

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YOUR BRAND. OUR EXPERTISE. OUTSOURCE FEARLESSLY.

Ubiquity empowers you to redefine customer engagement. We believe clients deserve more.

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