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OUTSOURCE.

OUTPERFORM.

Choose Ubiquity for outsourcing that transforms operations—enhancing sales, customer experience, back office, and beyond. Our omnichannel expertise, rigorous compliance, advanced technology, plus strategic consulting propel your business forward. It’s your time to shine with a partnership that delivers.

Ubiquity

BreakthroughIQ™

A proven appproach
to help brands conquer their biggest challenges

Industries

Your industry + our experts = Happy customers

Outsourcing is a big decision (whether it’s your first time or not). After all, it’s not easy to trust someone else with the most valuable part of your business—your customers.

BANKING, FINANCE, & INSURANCE

Recognized as a leader in BFSI, we offer unmatched support in customer experience, risk, and compliance, setting new standards for innovation.

HEALTHCARE & LIFE SCIENCES

HIPAA-compliant support to engage and retain members, enhance patient satisfaction, and reduce administrative costs for providers and health plans.

RETAIL & E-COMMERCE

Embed your culture and convert challenges into occasions to build positive relationships and maximize revenue.

LOGISTICS & SHIPPING

Our omnichannel CX makes sure you’re right where and when each customer needs you—and ready with the right answer.

UTILITIES

We excel in utility sales and support, adeptly adjusting our workforce to industry seasonality, boosting customer loyalty and satisfaction.

TRAVEL & HOSPITALITY

Ubiquity’s thorough onboarding and training prepares agents to handle every variety of customer request whether before, during, or after a trip.

How we help your customers And your business

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    We weren't sure what to expect from outsourcing, but Ubiquity has proven to be a valuable strategic partner—helping us deliver better customer experiences across three distinct customer groups.

    Matt Finger

    Head of Customer Experience, Roadie - A UPS Company

SOLUTIONS

Elevating how you work Elevating Experiences

Outsourcing is a big decision (whether it’s your first time or not). After all, it’s not easy to trust someone else with the most valuable part of your business—your customers.

OMNICHANNEL CUSTOMER EXPERIENCE

From customer care to technical support, sales and retention campaigns to sensitive loan and collection services, we put your customers first, using data and technology to drive faster, more personalized customer experiences.
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FRAUD, RISK, & COMPLIANCE

Merging a deep understanding of rules and regulations with security, we handle key tasks—from identity verifications to dispute resolutions. Our strategy reduces risks and financial losses and simplifies the claims process for customers, making it more accessible.

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BACK-OFFICE ADMINISTRATION

Our back-office solutions cover all the bases when supporting a unified customer experience. We take care of analytics, auditing, research, and management so your middle and front office customer service agents can thrive right along with your delighted customers.
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SPECIALIZED CAPABILITIES

We’re pioneering world-class outsourcing management to drive the business transformation strategies of both challenger and legacy brands. Our consultative approach to solution design delivers winning strategies to grow your reach and deepen your customer trust.
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Scalable & Agile

Always-On Global reach

Headquartered in New York City with 12 delivery sites across five continents, we provide the best of both worlds—scalability & agility. This global footprint augmented by remote talent ensures privacy, security, and compliance for highly regulated industries, delivering comprehensive support 24/7/365.

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  • Stats
  • #1

    BPO FOR DISRUPTORS

  • Stats
  • 12

    Global Delivery Sites

  • Stats
  • 30+

    Languages

  • Stats
  • 60%

    OR more cost savings

  • Stats
  • 95%

    Voluntary Client Retention

Your Brand. Our Expertise. Outsource Fearlessly.

Ubiquity empowers you to redefine customer engagement. We believe clients deserve more.

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