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Utilities build lasting loyalty with consistent, always-on support

Elevate your utility to a valued consumer brand with dedicated agents.

Competition among utility suppliers has never been higher

Prices are fluctuating as much as service performance. And whenever customers are presented with more options, exceptional customer service stands out. Many customers prefer a utility company that provides a more satisfying customer experience over one whose similar offer is less expensive. In effect, they are willing to “pay a premium” for better service. And it almost goes without saying… you never get a second chance to make a first impression. All it takes is one bad customer service experience, and you could lose a customer forever. In fact, 61% of customers say they’d switch to a competitor after one bad experience.

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Green energy makes its case

CleanChoice Energy, a cleantech company, wanted to move away from an existing CX partnership that wasn’t bringing the expected sales opportunities, strategic thinking, or effort required of a fast-growing energy provider. They looked to Ubiquity as a challenger to help identify, develop, and drive efficiencies and increase sales KPIs.


After deep dives with CleanChoice field agents, Ubiquity revamped the sales strategy and talking points, increasing conversions nearly 5% in the first month. Ubiquity auditors also resolved a process issue that was creating bottlenecks in the queue, especially during peak volumes. This led to a 30% reduction in Average Handle Time (AHT) and a 35% overall conversion rate, which allowed CleanChoice to double the size of the sales force within three months.

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Sectors we serve

BUILD LOYALTY with Consistently Excellent support

ELECTRICITY & NATURAL GAS

Many customers prefer an electric or natural gas utility company that provides a more satisfying customer experience over one whose similar service offer is less expensive. In effect, they are willing to “pay a premium” for better service and faster response times.
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Environmental Services

Our solutions cater to the unique demands of the environmental services industry, including pest control, recycling programs, and tree & lawn care services. With a focus on operational excellence and customer engagement, we seamlessly adapt to the seasonality of your business, ensuring efficient and effective support across all seasons.

PUBLIC WORKS

The reputation of government agencies in coordinating the many functions of improving and maintaining public infrastructure, facilities, and services is not always stellar. But these functions are essential for enhancing the quality of life for community members, and the community expects accountability.

TELECOMMUNICATIONS

The kinds of technical support for telecommunications run the gamut from simple network status updates to troubleshooting puzzling connectivity issues. Specialists also confirm current subscription plans, cross-sell, upsell, recommend best practices, and ensure that telecommunications services meet user requirements and expectations.

Services we offer

Elevating how you work Elevating Experiences

Outsourcing is a big decision (whether it’s your first time or not). After all, it’s not easy to trust someone else with the most valuable part of your business—your customers.

OMNICHANNEL CUSTOMER EXPERIENCE

From customer care to technical support, sales and retention campaigns to sensitive loan and collection services, we put your customers first, using data and technology to drive faster, more personalized customer experiences.
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FRAUD, RISK, & COMPLIANCE

We manage the complex administrative and regulatory requirements of Fraud, Risk, and Compliance outsourcing, from identity verifications to dispute resolutions. With our expertise, you reduce risks, minimize losses, and help customers navigate claims with less effort.
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BACK-OFFICE ADMINISTRATION

Our back-office solutions cover all the bases when supporting a unified customer experience. We take care of analytics, auditing, research, and management so your middle and front office customer service agents can thrive right along with your delighted customers.
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SPECIALIZED CAPABILITIES

We’re pioneering world-class outsourcing management to drive the business transformation strategies of both challenger and legacy brands. Our consultative approach to solution design delivers winning strategies to grow your reach and deepen your customer trust.
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    When I think about the good things that happened in the last few years, Ubiquity is clearly at the top of my list. We really appreciate Ubiquity’s commitment to delivering world-class results, their flexibility, and their ability to adapt to our always-changing needs.

    Kristen McCarthy

    Executive Director for Sales, CleanChoice Energy

  • 35%

    Conversion Rate

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  • 2x

    Double sales

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  • 30%

    Reduce Average handle time

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YOUR BRAND. OUR EXPERTISE. OUTSOURCE FEARLESSLY.

Ubiquity empowers you to redefine customer engagement. We believe clients deserve more.

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