Expert e-commerce outsourcing & BPO services for retail

Discover a retail BPO services partner that builds relationships across all channels.

Comprehensive e-commerce outsourcing for streamlined operations

Choose the experts in retail BPO. With nearly a decade of experience helping challenger retail brands and e-commerce disruptors outsource customer service, we know the challenges that the new era of online shopping brings. Digital-savvy shoppers have constantly changing expectations for brands—and it’s all got to be fast, simple, high-quality, and flexible.

Want better CX and lower costs?

Switchback image

The retail BPO that puts relationships back into the e-commerce equation

At Ubiquity we believe that the human touch needs to be in the CX loop. Digital touchpoints and underlying technologies are great at providing speed, simplifying choice and giving customers ways to connect with your brand without much effort. But what if there’s a deeper problem that needs more personal attention? We work with you to embed your brand culture into our contact centers and turn problems and challenges in the customer journey into opportunities for positive interaction and lasting loyalty.
Switchback image

Channel better relationships

  • Give customers the service they want, the way they want it. You need an omnichannel strategy to deliver exceptional customer experiences. Our e-commerce whitepaper shows you how…
Switchback image


What we do for Retail & E-commerce

Customer experience

Omnichannel customer support that delivers brand-defining CX for ambitious startups and international heavyweights. Global, multilingual call centers delivering customer care, technical support, inbound and outbound sales and retention.

Back Office

Our expertise and resources shrink operating costs, increase service levels, reduce error rates, and free you up to focus on growth. We focus on data annotation, customer analytics, and competitive assessments to discover overlooked growth opportunities.

Commerce Risk Operations

We help protect your business from fraud while managing complex administrative and network requirements for chargeback management, fraud investigation, business due diligence for merchant/seller onboarding.

Business Transformation

Our experienced SMEs offer actionable insights to optimize the customer journey and improve business processes to increase efficiency and reduce costs. We deliver market entry strategies backed by consumer and market insights.
  • https://cdn.builder.io/api/v1/image/assets%2F044e43f86e3e46dfa0614966a8705f35%2F7eafe3db1c144597aa0ee66598cac898

    The team at Ubiquity has been extremely diligent in ensuring that agents are trained to work alongside AI Virtual Assistants to drive key business metrics such as increasing sales, boosting average order value and enhancing end-customer experiences. Ubiquity will continue to be a valuable partner for us as we expand our business.

    Jason Shepard

    Director of Operations, ConverseNow

Resource Library

The latest in innovative e-commerce

9 ways AI elevates the retail customer experience


9 ways AI elevates the retail customer experience

The fact is, AI has long been providing enhanced customer experiences for brands, helping agents work more effectively, resolve customer issues more quickly, reduce costs, and build customer loyalty.
Learn more
Whitepaper: Let customer pain points be your CX guide to success


Whitepaper: Let customer pain points be your CX guide to success

Success in retail CX calls for rethinking how you deliver value, such as gathering more insightful data, minimizing the effects of fraud on your margins, and learning when to engage outside experts.
Learn more
CustomerThink: Building and Sustaining a Strong Customer Journey

Thought Leadership

CustomerThink: Building and Sustaining a Strong Customer Journey

Technology plays a pivotal role in optimizing resources and ensuring customers are satisfied, but brands need to validate that the customer journey works well from start to finish.
Learn more
  • 35%

    Conversion Rate

  • Stats
  • 2x

    Double sales

  • Stats
  • 30%

    Reduce Average handle time

  • Stats


Ubiquity empowers you to redefine customer engagement. We believe clients deserve more.

To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.