Why Fraud and CX Are More Connected Than You Think
What happens at the intersection of fraud, risk, compliance, and CX? We break it down—fast.
One breach. One misstep. One clunky log-in.
That’s all it takes for CX to take a hit.
A few fast facts:
92% of customers won’t return after fraud
80% expect strong fraud prevention by default
61% of CX leaders say fraud is their #1 headache
It’s clear: FRC isn’t just back-end stuff—it’s front-line experience now.
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