Technology & Software
Deliver seamless onboarding, expert support, and proactive success strategies that turn users into brand advocates.
Secure Your Growth Trajectory
Go beyond the responsive, knowledgeable, and high-impact experiences consumer expect from modern tech brands.
Unify Customer Experiences
Connect with customers and deliver on your brand promise with every interaction in every channel.
Make it Personal
Deploy data-driven insights to deliver personalized experiences not reactive support.
Partner with Domain Experts
Engage problem-solvers with industry insight and custom solutions to your most complex challenges.
Balancing Act
As a tech company, seamless UX is non-negotiable. But your users are human, and they need a service experience that feels human, too.
Additional revenue over the next five years for companies that personalize CX (BCG)
Reported plans for personalized loyalty programs in 2024. (Deloitte)
Of customers would leave a brand after a bad experience. (Zendesk)
Unleash Productivity
Unlock faster processing, better accuracy, and stronger results across essential back-office functions with trained experts dedicated to your business and your customers.
Secure by Design
We embed data security, privacy, and compliance into every workflow—including strict regulatory requirements for healthcare and financial services—to protect your brand and your customers proactively.
Designed with Intelligence. Delivered with Care.
Blend data, experience, technology, and emotional intelligence to deliver measurable results at scale.
Onboarding
Guide new users with fast, personalized implementation that sets the tone for long-term success and product adoption.
Customer Success
Deliver proactive check-ins, usage insights, and support strategies that keep your customers active and engaged to increase lifetime value.
Product Assistance
Answer questions with speed and precision through agents and AI trained on your platform—across voice, chat, and self-service.
Technical Support
Resolve issues with expert troubleshooting for bugs, APIs, integrations, and all the complexity your customers count on.
Billing & Accounts
Handle billing, subscription, and account questions with fast, accurate support that protects trust and prevents churn.
Renewals & Upsell
Identify the right moments to renew or expand—boosting revenue with support that strengthens relationships, not pressure.
BreakthroughIQTM
Transform everyday customer interactions into loyalty-building opportunities through our agile, brand-centric partnership model. BreakthroughIQ™ powers your success through:
- Customer-first brand exploration and immersion
- Multidisciplinary solution design
- Custom KPI-based project framework
- Technical integration precision and expertise
- Ongoing impact analysis to elevate process quality
Featured Case Study
Transforming CX and Tech Support with Data Analytics
“Our resellers have true partners available for their needs, whether it’s a general inquiry or technical assistance.”
Krishna Gollamudi
Head of Customer Success
“Ubiquity is a trusted partner that’s always ready to support us, whether it’s during seasonal or unplanned volume spikes.”
Lora Ross Lawson
Vice President of Call Centers
“Ubiquity delivers CX and risk operations to match our growth, adjusting to evolving needs with flexibility and speed.”
Madeline Eckhart
Senior BPO Manager
