Our Technology
Scale confidently with agile outsourcing that delivers compliance and customer satisfaction.
Tech-Powered. Growth-Activated.
Agile, adaptable, and always ahead, our advanced tech solutions flex to fit your needs, optimizing operations, customer experience, and investment.
Create Efficiency
Streamline operations with automation that reduces costs while accelerating results.
Enhance Performance
Empower teams with AI-powered coaching, quality assurance, and virtual assistants.
Unlock Business Intelligence
Turn data into action—spotting trends and uncovering opportunities to accelerate growth.
Advanced Technology. Adaptable Solutions.
Our Manila-based Innovation Lab builds technology to supercharge operations, performance, and business intelligence.
CX integration platform connects every channel for unified interactions, smarter insights, and faster, more efficient support.
Real-time performance monitoring and KPI reporting ensures quality and guides coaching to optimize front-line delivery.
AI-powered interaction management system records, processes, and analyzes customer interactions to uncover trending contact drivers.
Open platform enables customization and automation to drive efficiency and regulatory compliance for back-office processes.
Analytics platform with interactive dashboards visualizes and delivers critical data to accelerate decision-making across business operations.
Quality assurance and customer intelligence platform analyzes multiple data sets to boost customer satisfaction and personalization.
Certified. Secure. Compliant.
Security and compliance are built into everything we do, backed by top-tier protocols and certifications that protect your business and your customers.
Annual Third-Party Audits
Information Security Process and Policy, Physical Security Process and Policy, and System Access and Security Policy are published and externally audited yearly.
Active-Active Data Centers
Dual active-active data centers on the borders of the U.S. East and West Coasts power seamless uptime, total redundancy, and real-time data resilience.
Ongoing Training
All team members undergo regular compliance and data security training and testing, including Bank Secrecy Act and anti-money laundering compliance.
Advanced Threat Detection & Response
AI-powered monitoring detects and neutralizes threats in real-time, safeguarding your digital landscape against unauthorized access and cyber attacks.
