Outsource. Outperform.
Forget one-size-fits-all outsourcing. Your brand deserves better. Ubiquity delivers customer experience, sales, operations, and compliance seamlessly across every time zone and touchpoint.
The invisible AI that powers our teams.
Aigent runs behind the scenes on every Ubiquity team: faster ramp, sharper coaching, better outcomes. Trained on real CX data, Aigent is built for contact centers from day one.
Your customers feel the human. You feel the lift.
Ramp in days — Playbooks, FAQs, workflows built from your data.
Coach in real time — Insights on every interaction with instant, targeted coaching.
Move the numbers — Shorter handle times, higher CSAT, fewer escalations.
What We Deliver: Custom Solutions
We go beyond tasks, optimizing, streamlining, and strengthening your customer-facing and back-office operations to drive growth and efficiency.
Customer Experience
Customer care, technical support, sales, collections, and retention solutions backed by data to fuel personalization.
Non-Voice Support
From back-office support to data annotation, our specialists handle the details that keep your operations moving.
Risk & Response
Identity verification, claims processing, chargebacks, and risk reduction, trusted by regulators, banks, and fintechs.
Specialized Services
AI-driven quality assurance, data mining, and business intelligence; HIPAA-compliant medical billing and coding.
Who We Do It For: Titans & Disruptors
Companies across finance, healthcare, e-commerce, and tech count on Ubiquity to deliver excellence and innovation.
Finance & Insurance
Surpass satisfaction and compliance with unmatched expertise in high-stakes sectors.
Healthcare & Wellness
Engage and retain members with compassionate, HIPAA-compliant support while reducing costs.
Retail & E-Commerce
Elevate service, product, and brand experiences to engage customers and boost loyalty.
Technology & Software
Boost efficiency, minimize risk, and deliver standout service to support customer retention and satisfaction.
Travel & Hospitality
Support unpredictable journeys and unlock inspiring customer experiences that increase loyalty.
Energy & Utilities
Amplify support and sales with flexible workforce management and automation solutions.
Delivery & Logistics
Optimize real-time coordination, quick issue resolution, and reliable communications globally.
How We Do It: Smart Brand Integration
With an agile, brand-centric partnership model we call BreakthroughIQ™, we delve deep into your brand to solve pain points and build expert teams that elevate your success.
Personalized Discovery
Customer-focused brand exploration and immersion
Bespoke Solution Discovery
Multidisciplinary design, strategy, and development
Breakthrough Blueprint
Custom KPI-based framework and solution prototyping
Dynamic Implementation
Technical precision combined with operational acumen
Relentless Optimization
Ongoing impact analysis to elevate process quality
What Our Clients Say
“We weren’t sure what to expect from outsourcing, but Ubiquity has proven to be a valuable strategic partner—helping us deliver better customer experiences across three distinct customer groups while also providing ongoing insights to improve reporting, quality, and capacity planning across our operations.”
“We couldn’t find enough customer experience staff that would show up to work reliably. Ubiquity was able to quickly and smoothly bring up a CX team offshore. We are now meeting our services levels for the first time that I can remember. Ubiquity made it so easy for us to outsource.”
“Ubiquity is a valued partner, and they continue to add value to our experience in many ways. In my 40+ years of banking, Ubiquity is among the best partners I’ve had the pleasure of working with—they deliver the results we’re looking for, and their leadership is highly accessible.”
Global Reach, Instant Impact.
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Innovators across industries trust Ubiquity
96%
Client retention
99%
Quality and compliance scores
96%
Employee retention
