Agents are the front-line customer service brand ambassadors that engage directly with client customers. An agent might handle only one communication channel, such as voice service, or serve customer needs in an omnichannel environment. They are equipped with technologies, data, and internal support to guide conversations to the quickest resolutions. Agents could also be front-line service specialists in back-office administration, fraud detection, or disputes and chargeback management.
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
