Interactive Voice Response (IVR) systems use automated telephony technology to interact with callers, gather information, and route calls to the most suitable recipients without human intervention.
Why it matters:
IVR cuts customer wait times and optimizes contact center efficiency, delivering a better overall customer experience.
How Ubiquity helps:
Ubiquity’s dedicated technology solutions team can design and manage IVR workflows that align with brand standards, reducing operational costs and improving customer satisfaction
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