ZViQ™ is Zero Variance’s proprietary quality assurance (QA) technology platform designed to streamline performance management and enhance customer experience. The platform delivers real-time analytics, custom scorecards, and powerful coaching tools to help organizations drive efficiency and compliance.
Why it matters:
ZViQ centralizes quality assurance metrics, enabling faster insights into agent performance and compliance gaps. This results in higher CX ratings, lower risks, and improved operational efficiencies.
How Ubiquity helps:
As the owners of Zero Variance, Ubiquity integrates ZViQ into its BPO and SaaS services, offering clients a seamless QA ecosystem that proactively identifies issues and optimizes workforce productivity.
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