Healthcare & Life Sciences

Provider Patient Care

High patient satisfaction boosts enrollment & lowers operation costs

Your members and patients get the high-quality customer care they deserve, every step of the way.
Pentragram Diagram

Services

WHAT WE DO FOR PROVIDER PATIENT CARE

Ubiquity empowers the provider-patient relationship with comprehensive support services that prioritize patient satisfaction and adhere to the highest standards of healthcare compliance and efficiency.

Patient intake & member eligibility

Using inCharge, our proprietary operations workflow management tool (or your provided software), we ensure accurate and efficient eligibility verification, streamlining the patient's entry into the care system.

Patient claim management

Our specialized back-office operations facilitate precise and compliant claim processing, reducing administrative burdens and expediting patient care.

Physician enrollment, credentialing, & onboarding

We offer a streamlined process for physician credentialing and onboarding, ensuring providers are promptly prepared to deliver care in full compliance with healthcare standards.

Physician portal tools & support

Our solutions enhance physician portal functionality, providing the necessary tools and support to foster efficient healthcare delivery.

Provider directory information & integrity

In alignment with CA SB 137, which mandates accurate and timely updates to provider directories by health plans and insurers, we ensure the integrity and compliance of provider directories, facilitating reliable access to in-network providers​​.

Medical imaging processing

Leveraging cutting-edge technology, we ensure the prompt and secure processing of medical imaging, supporting timely diagnosis and treatment.

INDUSTRIES WE SERVE

WHO WE DO PROVIDER PATIENT CARE For

Ubiquity serves a broad spectrum of healthcare sectors, ensuring excellence and compliance in provider patient care across various settings:

Hospitals

Emergency Clinics

Independent Physician Associations (IPAs)

Medical Groups

WHO WE DO {%PROVIDER PATIENT CARE%} For

Whitepaper

Managed care plan sponsor Benefits

Managed care plan sponsors who use BPO services with bilingual agents improve satisfaction, increase enrollments, and achieve significant lower operating costs.

OUR SOLUTIONS

Elevating how you work Elevating Experiences

Outsourcing is a big decision (whether it’s your first time or not). After all, it’s not easy to trust someone else with the most valuable part of your business—your members and patients.

SPECIALIZED CAPABILITIES

Boost efficiency & savings with accounting services, process transformation consulting, digital innovation technologies, marketing creative services, Ownshore™ staffing, & recruitment outsourcing. Achieve strategic growth & a competitive edge with outcome-focused solutions.

OMNICHANNEL CUSTOMER EXPERIENCE

From customer care to technical support, sales and retention campaigns to sensitive loan and collection services, we put your customers first, using data and technology to drive faster, more personalized customer experiences.

BACK-OFFICE ADMINISTRATION

Our back-office solutions cover all the bases when supporting a unified customer experience. We take care of analytics, auditing, research, and management so your middle and front office customer service agents can thrive right along with your delighted customers.

FRAUD, RISK, & COMPLIANCE

We manage the complex administrative and regulatory requirements of Fraud, Risk, and Compliance outsourcing, from identity verifications to dispute resolutions. With our expertise, you reduce risks, minimize losses, and help customers navigate claims with less effort.

Outsource with confidence

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