Travel & Hospitality

Airline Scheduling

The right information at the right time for flight scheduling

Over-communicating is one way to make air travel less stressful.
Pentragram Diagram

Services

WHAT WE DO FOR AIRLINE SCHEDULING

Ubiquity makes sure travelers have everything they need before heading to the airport or after a trip and keeps them coming back for repeat business.

Reservation Assistance

Helping customers with booking flights, hotels, rental cars, or other travel services. Agents assist in selecting options, confirming reservations, and providing relevant details.

Flight & Hotel Confirmations

Confirming and reconfirming flight and hotel reservations, ensuring that customers have accurate and up-to-date information about their bookings.

Ticketing & Boarding Assistance

Assisting customers with ticketing processes, including issuing electronic tickets, explaining boarding procedures, and providing information on baggage allowances.

Information & Guidance

Providing information about travel destinations, visa requirements, local customs, and other relevant details to help customers make informed decisions.

Post-Travel Support

Dedicated to addressing customers' needs after their journey has concluded, including assistance with issues such as lost or damaged baggage and queries regarding loyalty programs.

OTHER SERVICES

Elevating how you work Elevating Experiences

Outsourcing is a big decision (whether it’s your first time or not). After all, it’s not easy to trust someone else with the most valuable part of your business—your customers.

SPECIALIZED CAPABILITIES

Boost efficiency & savings with accounting services, process transformation consulting, digital innovation technologies, marketing creative services, Ownshore™ staffing, & recruitment outsourcing. Achieve strategic growth & a competitive edge with outcome-focused solutions.

OMNICHANNEL CUSTOMER EXPERIENCE

From customer care to technical support, sales and retention campaigns to sensitive loan and collection services, we put your customers first, using data and technology to drive faster, more personalized customer experiences.

BACK-OFFICE ADMINISTRATION

Our back-office solutions cover all the bases when supporting a unified customer experience. We take care of analytics, auditing, research, and management so your middle and front office customer service agents can thrive right along with your delighted customers.

FRAUD, RISK, & COMPLIANCE

We manage the complex administrative and regulatory requirements of Fraud, Risk, and Compliance outsourcing, from identity verifications to dispute resolutions. With our expertise, you reduce risks, minimize losses, and help customers navigate claims with less effort.

Outsource with confidence

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