Travel & Hospitality

Help Desk Staffing

The most helpful information ready at your help desk

No question from a worried traveler should ever be a surprise.
Pentragram Diagram

Services

WHAT WE DO FOR HELP DESKS

Be prepared for any eventuality in help desk service.

Itinerary Changes & Modifications

Assisting customers with changes to their travel plans, such as modifying flight dates, changing hotel reservations, or adjusting other components of their itinerary.

Travel Insurance

Providing information about travel insurance options, coverage details, and assisting customers in purchasing or understanding their existing travel insurance policies.

Customer Complaints & Issue Resolution

Addressing customer complaints, concerns, or issues related to their travel experience, with first call resolution as the primary goal.

Emergency Assistance

Providing support in emergency situations, such as medical emergencies, travel disruptions, or natural disasters.

OTHER SERVICES

Elevating how you work Elevating Experiences

Outsourcing is a big decision (whether it’s your first time or not). After all, it’s not easy to trust someone else with the most valuable part of your business—your customers.

SPECIALIZED CAPABILITIES

Boost efficiency & savings with accounting services, process transformation consulting, digital innovation technologies, marketing creative services, Ownshore™ staffing, & recruitment outsourcing. Achieve strategic growth & a competitive edge with outcome-focused solutions.

OMNICHANNEL CUSTOMER EXPERIENCE

From customer care to technical support, sales and retention campaigns to sensitive loan and collection services, we put your customers first, using data and technology to drive faster, more personalized customer experiences.

BACK-OFFICE ADMINISTRATION

Our back-office solutions cover all the bases when supporting a unified customer experience. We take care of analytics, auditing, research, and management so your middle and front office customer service agents can thrive right along with your delighted customers.

FRAUD, RISK, & COMPLIANCE

We manage the complex administrative and regulatory requirements of Fraud, Risk, and Compliance outsourcing, from identity verifications to dispute resolutions. With our expertise, you reduce risks, minimize losses, and help customers navigate claims with less effort.

Outsource with confidence

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