Travel & Hospitality

Hotel Booking

Hotels compete on the number of services they provide

Booking a room can be the start of a beautiful relationship.
Pentragram Diagram

Services

WHAT WE DO FOR HOTEL BOOKING

Ubiquity builds long-term customer engagement by offering value at every turn.

Loyalty Programs and Rewards

Providing information about loyalty programs, rewards, and membership benefits–and how to maximize the value of those programs.

Special Requests & Preferences

Handling special requests from customers, such as dietary preferences, room preferences, or specific travel accommodations.

Post-Trip Follow-Up

Conducting post-trip follow-ups to gather feedback, address post-travel concerns, and ensure overall customer satisfaction–then using that feedback to improve service.

OTHER SERVICES

Elevating how you work Elevating Experiences

Outsourcing is a big decision (whether it’s your first time or not). After all, it’s not easy to trust someone else with the most valuable part of your business—your customers.

SPECIALIZED CAPABILITIES

Boost efficiency & savings with accounting services, process transformation consulting, digital innovation technologies, marketing creative services, Ownshore™ staffing, & recruitment outsourcing. Achieve strategic growth & a competitive edge with outcome-focused solutions.

OMNICHANNEL CUSTOMER EXPERIENCE

From customer care to technical support, sales and retention campaigns to sensitive loan and collection services, we put your customers first, using data and technology to drive faster, more personalized customer experiences.

BACK-OFFICE ADMINISTRATION

Our back-office solutions cover all the bases when supporting a unified customer experience. We take care of analytics, auditing, research, and management so your middle and front office customer service agents can thrive right along with your delighted customers.

FRAUD, RISK, & COMPLIANCE

We manage the complex administrative and regulatory requirements of Fraud, Risk, and Compliance outsourcing, from identity verifications to dispute resolutions. With our expertise, you reduce risks, minimize losses, and help customers navigate claims with less effort.

Outsource with confidence

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