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Agents supplied with knowledge are your best defense

We supply agents with the tools, information, and context for fast resolution of customer inquiries.

Services

WHAT WE DO FOR ELECTRICITY & NATURAL GAS

Today’s utility customers have choices, but often choose suppliers with the best CX.

Account Management

Assisting customers with setting up, managing, and closing utility accounts.

Billing & Meter Reading

Addressing questions and concerns related to billing statements, payment methods, due dates, and meter readings.

Payment Assistance Programs

Providing information about and assisting customers in enrolling in payment assistance programs or options available during financial hardship.

Service Outages

Responding to customer reports of power outages or gas service disruptions, providing updates on restoration efforts, and offering estimated restoration times.

Energy Efficiency Programs

Educating customers about energy-saving initiatives, providing information on available energy efficiency programs, and offering tips for reducing energy consumption.

Rate Information

Explaining rate structures, extra fee information, changes in utility rates, and how rates are calculated.

Outsource with confidence

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