Utilities

Electricity & Natural Gas

Agents supplied with knowledge are your best defense

We supply agents with the tools, information, and context for fast resolution of customer inquiries.
Pentragram Diagram

Services

WHAT WE DO FOR ELECTRICITY & NATURAL GAS

Today’s utility customers have choices, but often choose suppliers with the best CX.

Account Management

Assisting customers with setting up, managing, and closing utility accounts.

Billing & Meter Reading

Addressing questions and concerns related to billing statements, payment methods, due dates, and meter readings.

Payment Assistance Programs

Providing information about and assisting customers in enrolling in payment assistance programs or options available during financial hardship.

Service Outages

Responding to customer reports of power outages or gas service disruptions, providing updates on restoration efforts, and offering estimated restoration times.

Energy Efficiency Programs

Educating customers about energy-saving initiatives, providing information on available energy efficiency programs, and offering tips for reducing energy consumption.

Rate Information

Explaining rate structures, extra fee information, changes in utility rates, and how rates are calculated.

OTHER SERVICES

Elevating how you work Elevating Experiences

Outsourcing is a big decision (whether it’s your first time or not). After all, it’s not easy to trust someone else with the most valuable part of your business—your customers.

SPECIALIZED CAPABILITIES

Boost efficiency & savings with accounting services, process transformation consulting, digital innovation technologies, marketing creative services, Ownshore™ staffing, & recruitment outsourcing. Achieve strategic growth & a competitive edge with outcome-focused solutions.

OMNICHANNEL CUSTOMER EXPERIENCE

From customer care to technical support, sales and retention campaigns to sensitive loan and collection services, we put your customers first, using data and technology to drive faster, more personalized customer experiences.

BACK-OFFICE ADMINISTRATION

Our back-office solutions cover all the bases when supporting a unified customer experience. We take care of analytics, auditing, research, and management so your middle and front office customer service agents can thrive right along with your delighted customers.

FRAUD, RISK, & COMPLIANCE

We manage the complex administrative and regulatory requirements of Fraud, Risk, and Compliance outsourcing, from identity verifications to dispute resolutions. With our expertise, you reduce risks, minimize losses, and help customers navigate claims with less effort.

Outsource with confidence

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