We offer tailored BPO solutions designed specifically for the environmental services industry, focusing on driving operational excellence and adapting to the unique demands of the sector. Our approach ensures that your business benefits from efficient, effective support, with a keen understanding of the seasonal nuances in workforce requirements. Additionally, we place a high priority on customer engagement, committing to deliver outstanding service to both residential and commercial clients. This dual focus on operational efficiency and customer satisfaction is central to our mission of providing value-driven support that meets your specific needs.
We field service calls, schedule visits, cross-sell capabilities, upsell services, and manage your complete CX program.
Enhancing customer service, scheduling, and follow-up for pest control businesses, ensuring top-notch customer experiences and efficient service delivery.
Boosting engagement and operational efficiency for recycling centers, focusing on customer inquiries and program support.
Providing support for tree and lawn care businesses with customer service, appointment scheduling, and service follow-ups to maintain lush, healthy outdoor spaces for clients.
Discover the power of partnership with us through a compelling success story: A leading pest control company transformed their customer experience with our help, achieving remarkable results. Within just the first month of our collaboration, we implemented a new customer experience (CX) service plan, significantly enhancing their operational efficiency. Our efforts led to an impressive call answer rate and a notable reduction in call handling time, setting a new standard in customer service excellence.
In a detailed case study, see how Viking Pest Control exceeded ambitious KPIs with a 98% call answer rate over three months.
Offering comprehensive customer support across phone, email, chat, and social media to ensure your clients always have access to the help they need.
Utilizing advanced techniques to drive sales and generate leads, helping your business to grow and capture new market opportunities.
Streamlining appointment bookings to optimize your service schedules and enhance customer satisfaction.
Efficient handling of invoicing and accounts receivable to improve cash flow and reduce administrative burdens.
Implementing feedback loops and retention strategies to keep your customers engaged and loyal.
President, Viking Pest Controls