Utilities

Telecommunications

A connected world demands reliable telecommunications support

Ubiquity absorbs unexpected call volume spikes with cross-trained agents ready to jump in.
Pentragram Diagram

Services

WHAT WE DO FOR TELECOMMUNICATIONS

You might not have all the answers at every moment, but we’ll make sure you’re prepared for anything.

Technical Support

Providing technical support to end-users and internal teams. Specialists troubleshoot issues, offer solutions, and ensure that telecommunications services meet user requirements.

Subscription Plans & Billing

Customer billing, receivables and collections management, reconciliation, bill disputes, and client queries.

Service Interruptions

Customer service is never more important than during times of stress when critical communication channels go down.

Network Security Inquiries

Inquiries regarding firewalls, encryption, and secure sockets layer (SSL) want reassurance that their networks are secure and their data is protected.

OTHER SERVICES

Elevating how you work Elevating Experiences

Outsourcing is a big decision (whether it’s your first time or not). After all, it’s not easy to trust someone else with the most valuable part of your business—your customers.

SPECIALIZED CAPABILITIES

Boost efficiency & savings with accounting services, process transformation consulting, digital innovation technologies, marketing creative services, Ownshore™ staffing, & recruitment outsourcing. Achieve strategic growth & a competitive edge with outcome-focused solutions.

OMNICHANNEL CUSTOMER EXPERIENCE

From customer care to technical support, sales and retention campaigns to sensitive loan and collection services, we put your customers first, using data and technology to drive faster, more personalized customer experiences.

BACK-OFFICE ADMINISTRATION

Our back-office solutions cover all the bases when supporting a unified customer experience. We take care of analytics, auditing, research, and management so your middle and front office customer service agents can thrive right along with your delighted customers.

FRAUD, RISK, & COMPLIANCE

We manage the complex administrative and regulatory requirements of Fraud, Risk, and Compliance outsourcing, from identity verifications to dispute resolutions. With our expertise, you reduce risks, minimize losses, and help customers navigate claims with less effort.

Outsource with confidence

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