Customer Success Stories3-month service turnaround exceeds high CX goals
Expert Teams Exceed Expectations Amid Surging CX Demand
Anticimex, a modern pest control service, experienced a major growth spurt and wanted to fully staff the customer experience team quickly to handle high call volumes, increase responsiveness, and reduce call times.
Struggling to find reliable staff and nervous about outsourcing–something they’d never tried in their 40-year-history, Viking turned to Ubiquity. The company also had aspirations of exceeding their KPIs, answering the vast majority of calls in 20 seconds or less and decreasing the number of abandoned calls dramatically.
Ubiquity’s ability to design a customized CX staffing plan and launch a skilled team quickly and seamlessly was a key differentiator. Ubiquity chose their Bacolod office in the Philippines as the hub for outsourced call center support, and had the first wave of agents up and running on the seventh business day, and another soon afterward.
"We are now meeting our services levels for the first time I can remember. Ubiquity made it so easy for us to outsource.”
Paul Bergmann
Chief Operating Officer, North America
