How AI and live agents work together for exceptional CX

Discover how ConverseNow delivered better CX to hungry customers while boosting efficiency and revenue for the restaurants who rely on them.
How AI and live agents work together for exceptional CX

ConverseNow is an artificial intelligence (AI) startup automating and personalizing restaurant orders in high-volume voice channels, such as phone. Their digital agent “George” speeds up the ordering process and removes the need for in-store employee to take orders; however, “he” sometimes struggles if there’s too much background noise, customers doesn’t speak clearly or they try to order things that aren’t on the menu.


As ConverseNow added new restaurant partners, their in-house customer support team was strained—customer service agent engagement was low and performance was suffering. In this case study, you’ll learn how Ubiquity’s Philippines-based customer experience management team:

    reduced cost-to-revenue

    increased average order value

    smoothed out the customer experience for frustrated customers

    tackled surging volume


    The team at Ubiquity has been extremely diligent in ensuring that agents are trained to work alongside AI Virtual Assistants to drive key business metrics such as increasing sales, boosting average order value and enhancing end customer experience. Ubiquity will continue to be a valuable partner to us as we expand our business.

    Jason Shepard

    Head of customer experience, CONVERSENOW


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