Case Studies

How to build multichannel infrastructures for challenger finserv brands

For challenger finserv brands to captivate and retain customers, a well-designed customer journey is a must. But they must also build a robust support framework that anticipates and responds quickly to customer needs.

How to build multichannel infrastructures for challenger finserv brands

Competition for digital banking customers is fierce, with countless new challengers entering the market. To captivate and retain customers, a well-designed customer journey is a must. But you also have to build a robust support framework that anticipates and responds quickly to customer needs.

Ubiquity’s expertise helped ensure that we launched with full confidence, not only in our mission-driven products and services but in the overall support infrastructure we built. Together, we’re delivering the next generation of banking.

Hussein Ahmed

Founder and CEO, Oxygen

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