Case Studies

How to build multichannel infrastructures for challenger finserv brands

For challenger finserv brands to captivate and retain customers, a well-designed customer journey is a must. But they must also build a robust support framework that anticipates and responds quickly to customer needs.

Competition for digital banking customers is fierce, with countless new challengers entering the market. To captivate and retain customers, a well-designed customer journey is a must. But you also have to build a robust support framework that anticipates and responds quickly to customer needs.

“Ubiquity’s expertise helped ensure that we launched with full confidence, not only in our mission-driven products and services but in the overall support infrastructure we built. Together, we’re delivering the next generation of banking.”

Hussein Ahmed

Founder and CEO, Oxygen

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