Case Studies

Live chat done right for e-commerce

Australia's e-commerce footwear giant partnered with Ubiquity to kick their customer experience into high gear with a skilled chat team and performance management platform integration.

Live chat done right for e-commerce

Live chat is becoming a go-to channel for support, especially for online shoppers. But it’s a channel that demands real-time responsiveness and accuracy to drive satisfaction and repeat purchases. Accent Group sought a partner with proven retail and chat experience to give the channel the attention it requires.

Partnering with Ubiquity has helped our ecommerce business expand support hours and channels while also improving the customer experience. We appreciate Ubiquity’s commitment to driving better results using data and personalized staff development.

Tim Greenstein

GM of Supply Chain & Technology, Accent Group

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