Case StudiesDigital Neobank Triples Productivity
Hypergrowth created operational challenges as dispute growth surged.
The Silicon Valley-based digital bank saw transaction disputes surge by than 200% for two years in a row, creating a significant strain on legacy operations.
Together, the banking disruptor and Ubiquity:
Dispute Process AssessmentRapidly assessed existing dispute resolution processes and identified immediate efficiency gaps.
Workflow RedesignRedesigned workflows to optimize case handline while meeting rigorous compliance requirements
Mobilized Subject Matter ExpertsDeployed specialized teams trained to handle financial disputes with precision and speed
99%
Compliance Score
94%
Avg. Quality Score
200%
Productivity Increase
