Trends & NewsUbiquity Acquires Peak Support to Expand Global CX Footprint and AI-Driven Capabilities
New York, NY – September 18, 2025 – Ubiquity Global Services, a leading provider of customer experience and business process outsourcing solutions, today announced the acquisition of Peak Support, a fast-growing CX and operations support provider known for its cloud-native platform, fully remote delivery model, and AI-enabled tools.
Founded in 2015 and headquartered in Cambridge, Massachusetts, Peak Support has built a reputation for high-quality, flexible support for growth-focused brands. Its 2,000-person team operates across the United States, the Philippines, Colombia, Eastern Europe, and India, serving clients in the financial services, e-commerce, SaaS, and social media sectors.
Matt Nyren, Founder and CEO of Ubiquity, commented: “Peak Support has shown that a technology-led, remote-first approach can drive exceptional outcomes. Their culture, expertise, and proven results make them a natural fit for Ubiquity. This partnership enhances our ability to deliver scalable, flexible, and innovative CX solutions in today’s digital-first markets.”
Jonathan Steiman, Founder and CEO of Peak Support, added: “Joining Ubiquity gives us the scale, global reach, and advanced tech platform to elevate what we offer our clients—without losing the agility and culture that define us. We’re excited to accelerate what we can achieve together.”
The acquisition expands Ubiquity’s ability to support enterprise and digital-first brands with a broader range of CX and back-office services. Peak Support’s remote-first model and AI-enabled tools complement Ubiquity’s hybrid delivery approach, giving clients greater flexibility to balance onshore, nearshore, offshore, and virtual workforce strategies.
Canaccord Genuity LLC served as exclusive financial advisor to Peak Support.
About Ubiquity Global Services
Ubiquity Global Services delivers customer experience, back-office, and risk and response operations for industries where compliance and trust are critical, including financial services, healthcare, insurance, e-commerce, and software. With a global footprint and domain expertise in regulated environments, Ubiquity combines AI-driven tools with human-in-the-loop solutions to help clients scale confidently while protecting their brands and customers. Recognized by Frost & Sullivan and leading analysts for service excellence and innovation, Ubiquity drives outcomes that strengthen customer relationships and support sustainable growth.
About Peak Support, A Ubiquity Company
Peak Support, a Ubiquity company, provides CX and operations support through a fully remote model, omnichannel delivery, and AI-enhanced tools. Founded in 2015, Peak supports clients in sectors such as financial services, e-commerce, SaaS, and social media. The company has been recognized by Inc. 5000 as one of America’s fastest-growing private companies and named a top outsourcer by ICMI.
