Ubiquity hosts festive Cagayan de Oro Site Launch celebration

Ubiquity has already started filling up 700+ seats of the new office, which was constructed to serve as a cutting-edge customer service contact center.

Ubiquity opens new office in the Philippines, starts filling 700+ seats at launch

Ubiquity celebrated the opening of its newest office in the Philippines in Cagayan de Oro to meet the needs of its rapidly growing roster of clients. The office was already filling up with over 700 hires ahead of the official office ribbon-cutting ceremony, with Mayor Oscar S. Moreno performing the honors.

Boasting modern telecommunication systems, the Cagayan de Oro office was constructed to serve as a cutting-edge customer service contact center. Its dedicated team of nearly 1,000 staff will provide Ubiquity clients with multilingual support for customer care and banking operations, including specialized risk management, fraud investigation, and anti-money-laundering (AML) verification services.

Ubiquity’s new Cagayan de Oro office is located at Limketkai Mall, which is situated in the heart of Cagayan de Oro, a bustling metropolis home to the Philippines headquarters of multiple multinational corporations, including Pepsi and Nestlé. The new office includes amenities such as relaxation areas, game rooms, and more.

Cagayan de Oro is the transportation and commercial hub of northern Mindanao, the second-largest island in the Philippines. It is home to nearly three-quarters of a million residents and several colleges and universities, which produce approximately 12,000 graduates per year. This pipeline of young and talented college graduates and a reputation for friendliness has rendered the City of Golden Friendship a destination for the BPO industry.

Founded in 2012, Ubiquity is the leading customer service and business process outsourcing services provider for highly complex industries, including financial services, crypto, healthcare, and e-commerce. The company, which reached more than 10,000 employees in 2023, has built a customer base that boasts some of the leading challenger brands in the world and a reputation for powering customer experience and customer acquisition growth through a mix of human and technological capabilities. Ubiquity’s unique approach to outsourcing delivers a better return on investment for challenger brands and disruptors by increasing customer satisfaction and reducing costs.


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