What you’ll learn:
Why delivery priorities moved to front of funnel: Service technologies become critical for identifying products in demand, supplying real-time inventory information, and offering accurate delivery options.
How reverse logistics is becoming more human: Knowing why customers are contacting you before speaking with them is one way to create positive brand experiences.
How support specifics can turn liabilities to opportunities: When CX is performed at high levels of quality, adaptability, and consistency, outsourced customer support creates greater customer value—and efficiency—for any retailer.
The ways superior customer experiences build loyalty: Retailers that want to deliver the most supportive and high-quality experience possible must adjust to shifting customer expectations by building an integrated approach to achieving superior customer experiences.