Fraud, Risk, & Compliance

Dispute & Chargeback Management

Win more disputes & chargebacks with the highest industry compliance scores

Process-driven dispute & chargeback management ensures highest returns even during peak traffic seasons.
Pentragram Diagram

Services

WHAT WE DO FOR DISPUTES & CHARGEBACKS

We train expert management staff to handle sensitive tasks with empathy to transform negative situations into positive customer experiences.

Specialized knowledge

Subject matter experts on the executive team and on operations. Executives invited to present at closed-door session of FDIC examiners.

Actionable data

Comprehensive quality assurance data delivered to team leads and operations for immediate coaching corrections.

Customized technology

Automated banking operations workflows built for dispute and chargeback management optimize efficiency and improve compliance.

Regulatory remediation

We’re a trusted partner for audits and regulatory consent orders that require speedy, thorough, and compliant resolutions. These can include auditing past error resolution claims, overturning decisions, issuing credits, and managing cardholder correspondence.
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    “As a leading innovator in the financial services industry, we sought a CX and risk operations partner capable of meeting the demands of our rapid business growth. Ubiquity has delivered, adjusting to evolving needs with flexibility and speed.”

    Madeline Eckhart

    Senior BPO Manager, Novo

  • Stats

  • 2X

    Productivity boost

  • Stats

  • 99%

    Compliance rate

  • Stats

  • 80%

    Chargeback win rate

Your Brand. Our Expertise. Infinite Possibilities.

Ubiquity empowers you to redefine customer engagement. Are you up for the challenge?

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