Win more disputes & chargebacks with the highest industry compliance scores
Process-driven dispute & chargeback management ensures highest returns even during peak traffic seasons.
WHAT WE DO FOR DISPUTES & CHARGEBACKS
We train expert management staff to handle sensitive tasks with empathy to transform negative situations into positive customer experiences.
Subject matter experts on the executive team and on operations. Executives invited to present at closed-door session of FDIC examiners.
Comprehensive quality assurance data delivered to team leads and operations for immediate coaching corrections.
Automated banking operations workflows built for dispute and chargeback management optimize efficiency and improve compliance.
We’re a trusted partner for audits and regulatory consent orders that require speedy, thorough, and compliant resolutions. These can include auditing past error resolution claims, overturning decisions, issuing credits, and managing cardholder correspondence.
“As a leading innovator in the financial services industry, we sought a CX and risk operations partner capable of meeting the demands of our rapid business growth. Ubiquity has delivered, adjusting to evolving needs with flexibility and speed.”
Senior BPO Manager, Novo
Chargeback win rate
Your Brand. Our Expertise. Infinite Possibilities.
Ubiquity empowers you to redefine customer engagement. Are you up for the challenge?
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