Channel strategy and optimization
We work closely with you to understand your customers, your competitors, and your operations to create an omnichannel servicing approach that delivers high-quality customer experiences.
We optimize your channels so that your customers get the right balance of digital-led and people-led processes and touchpoints.
As a result…
Your customers get information and action how they want them
You get operational consistency and efficiency
Your CX is enhanced, leading to longer customer lifetime value
Your business is driven toward long-term growth
Specialized expertise so you can rest easy
Data privacy and security have never been more important, whether you’re in fintech, retail, healthcare, or any industry that values customer relationships. Your customers need to know you’ve got their back … We’ve got yours.
Reduce compliance risk while minimizing losses and customer friction with our tenured specialists and experienced leadership in identity verification, KYC/KYB, fraud, and dispute and chargeback management.
Sleep better knowing data security is built into our entire organization—not just for one program, one wing, or one site. Every Ubiquity agent works in a PCI-, HIPAA- and SOC-2-certified environment. No data is ever stored locally on an agent’s system. Information security and data privacy training are ongoing. Compliance and quality audits keep you at 99+% compliance.