Comprehensive voice & digital channel support
Self-service integrations (VR & Chatbot)
AI-enabled real-time assistance
Real-time & historical reports
Proactive coaching & agent development
On-the-floor team lead & manager insights
Call recording & chat transcript data access
AI analytics of recording & transcription data
Always-on quality assurance tools
Efficiency optimization through process automation
Flexible workflow modeling with state-of-the-art API integrations
Compliant workflows for disputes, chargebacks, IDV, and more
Supporting inReach, inTouch, & inCharge with deep operational insights & historical analytics.
Rich interactive dashboards delivering visibility for Ubiquity's clients & all internal teams at Ubiquity
Raw data integrations through the state-of-the-art API interfaces & integrations with client systems.