Contact Center

A contact center, or call center, is a service delivery site that brings together all the resources—human, physical, and technical—to provide comprehensive customer service programs for client companies. Contact centers can include support for voice calls, email, chat, social media and SMS, as well as back-office support services and industry-specific process management.

Additional Resources

Outsourcing is a big decision (whether it's your first time or not). After all, it's not easy to trust someone else with the most valuable part of your business - your customers.

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Ubiquity empowers you to redefine customer engagement. Are you up for the challenge?

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