ACCELERATING TRANSFORMATIOn
Zero Variance is now part of the Ubiquity family, marking a milestone in our journey towards redefining outsourcing that’s a touch more human, and a lot more insightful. It’s where understanding deepens, experiences enrich, and every customer interaction becomes an opportunity to excel. This partnership isn’t just about doing things differently; it’s about doing them better.
At Zero Variance, we've always believed that true connection starts with understanding. It’s about going beyond numbers to what really matters—how we can make every interaction count, every solution smarter, and every customer happier. Now with Ubiquity, we're taking this belief to new heights, and to the world.
Imagine solutions designed not just to solve but to delight. Imagine having the tools to know your customers not as data points, but as people—with wants, needs, and dreams. This is what we bring to you. With Zero Variance’s insights and Ubiquity’s global canvas, we’re painting a future where every touchpoint is an opportunity for excellence.
WHAT WE DO
Through our suite of services, we elevate outsourcing to a strategic partnership. Your ambitions become our blueprint for action, transforming customer interactions into pillars of business growth and success. With us, excellence isn’t just a goal; it’s the standard we live by.
Zero Variance is renowned for its ZViQ™ technology, a proprietary quality assurance (QA) platform that has significantly improved customer satisfaction and operational efficiency with its innovative insights across industries.
Holistic Performance Management: Custom scorecards and real-time analytics for CX, compliance management, and workforce optimization.
Smart Coaching & Communication: Calibration and coaching tools to boost agent performance and compliance.
Innovative Learning & Engagement: Centralized communications with interactive training and assessment features.
WHO WE DO IT FOR
In every industry, from finance to healthcare, we make a difference. It’s not just about providing a service; it’s about enhancing your reputation for excellence and innovation. Together, we’re not just achieving goals; we’re exceeding them.
Recognized as a leader in BFSI, we offer unmatched support in customer experience, risk, and compliance, setting new standards for innovation.
HIPAA-compliant support to engage and retain members, enhance patient satisfaction, and reduce administrative costs for providers and health plans.
Embed your culture and convert challenges into occasions to build positive relationships and maximize revenue.
Our omnichannel CX makes sure you’re right where and when each customer needs you—and ready with the right answer.
We excel in utility sales and support, adeptly adjusting our workforce to industry seasonality, boosting customer loyalty and satisfaction.
Scalable & Agile
Headquartered in New York City with 13 delivery sites across five continents, we provide the best of both worlds—scalability & agility. This global footprint augmented by remote talent ensures privacy, security, and compliance for highly regulated industries, delivering comprehensive support 24/7/365.
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First-Time or Pro: Whether you're exploring outsourcing for the first time or you're a seasoned expert, embark on your journey fearlessly with our support.
Comprehensive Support: From CX to back office, fraud, risk & compliance, access specialized capabilities tailored to your needs.
Insights & Expertise: Leverage our deep industry insights and expertise to navigate your sector with confidence.
Powered by BreakthroughIQ: Utilize our innovative platform to revolutionize your operations and disrupt your category.
Heroic Partnership: Join forces with us and transform your business into a beacon of excellence in your industry.