Outsourcing solutions to lower costs & improve CX
With our proven approach to outsourcing, you don’t have to choose between lower operating costs and delivering brand-defining customer experiences.
Why it’s time to try outsourcing
Outsourcing business functions in the front- and back-office can help you address those concerns, but it can also be transformative for your business. However, to realize more than the lower costs that typically come with outsourcing, you need an outsourcing partner with experience scaling world-class customer experience (CX) and back-office operations for businesses like yours, and a people-first mindset.
Skyrocketing costs
Staffing and retention challenges
Falling customer satisfaction
Omnichannel demands
Outdated call centre technology
What Our Clients Have To Say
“We needed a partner we could trust not only with our customers but also with our growing business. Ubiquity’s financial services and compliance knowledge, along with their commitment to collaboration and providing actionable business insights have made them an invaluable partner and we’re just getting started.”
What We Do: Comprehensive services for disruptors
From acquisition to lasting retention, Ubiquity’s outsourcing services support your customer life cycle end to end.
Customer Experience
Customer care, technical support, sales, collections, and retention solutions backed by data to fuel personalization.
Non-Voice Support
From back-office support to data annotation, our specialists handle the details that keep your operations moving.
Risk & Response
Identity verification, claims processing, chargebacks, and risk reduction, trusted by regulators, banks, and fintechs.
Specialized Services
AI-driven quality assurance, data mining, and business intelligence; HIPAA-compliant medical billing and coding.
Next-generation outsourcing services
Customer experience is the biggest differentiator for businesses. That’s why it’s crucial to move past the outdated approach to outsourcing where you hire a vendor to fill seats and answer the phone—and nothing more.
At Ubiquity, we approach outsourcing with a simple premise: Our clients deserve better—better expertise, better ideas, better scale, and better results.
Put our outsourcing experience to work for you. With decades of experience delivering market-leading CX, fraud, risk, compliance, and back-office operations, we’ll guide you through every step of the customer journey to maximize your investment in outsourcing.
Whether you need an outsourcing service for customer experience management, to reduce fraud losses, or to bolster your bottom line for the next phase of growth—we’re a partner you can trust.
Your goals are closer than you think
Our BPO experts are also experts in your industry. We can help:
Support business growth and profitability
Manage risks
Stabilise as you scale
Reduce servicing costs
Boost customer satisfaction and retention
Develop your technology roadmap
Outsourcing digital customer experiences
Knowing how and when to use digital technologies to maximise customer experience is key to optimising customer experience and containing costs.
That’s where an experienced outsourcing partner can guide you on the right channels and customer journey design. For example, when it comes to call centre services, your outsourcing partner needs to know how and when to deploy chatbots on the customer journey, and when the human touch will be more effective.
So when selecting an outsourcing partner, choose one with a track record of implementing cutting-edge CX technology, in a strategic way that actually improves CX outcomes.
Your customers and your business are safe with us
Trust is paramount for every customer relationship, especially at a time when consumers have more choices and are more likely to take their business elsewhere if they have a poor experience (50%) or if a company suffers a breach (48%).
Data Security & Privacy
- PCI Compliance (every workstation even remote)
- SOC 2 Type II
- ISO 27001
- GDPR
Rigorous compliance and audit infrastructure and experience
- Regular compliance and data security training and testing, including anti-money laundering
- Regulator audit/reporting support for banking partners
- Significant audit remediation expertise
