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Case study: Healthtech innovator gains operational edge with actionable insights

U.K. financial super app finds strategic partner for outsourced CX

How AI and live agents work together for exceptional CX

“Ubiquity is a valued partner, and they continue to add value to our experience in many ways. In my 40+ years of banking, Ubiquity is among the best partners I’ve had the pleasure of working with–they deliver the results we’re looking for, and their leadership is highly accessible.”

Warren Taylor

Cofounder and Chief Customer Officer, BTMX

“The team at Ubiquity has been extremely diligent in ensuring that agents are trained to work alongside AI Virtual Assistants to drive key business metrics such as increasing sales, boosting average order value and enhancing end customer experience. Ubiquity will continue to be a valuable partner for us as we expand our business.”

Jason Shepard

Director of Operations, ConverseNow

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Warren Taylor

Cofounder and Chief Customer Officer, BTMX

Jason Shepard

Director of Operations, ConverseNow

Ubiquity Solutions

Omnichannel CX

Customer Experience

How to strike the right balance between AI and live CX agents

Ubiquity Industries

Banking, Finance, & Insurance

Case Study

Healthtech innovator gains operational edge with actionable insights

Ubiquity Resources

CUSTOMER EXPERIENCE

Let Customer Pain Points Be Your Guide to CX Success

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