Turn retail contact center expertise into your biggest advantage

Great ecommerce experiences balance the human touch with seamless tech. They simplify choice. They pair consumers with the products they care about most in the channels that suit them best… …and they flip customer problems into opportunities to improve engagement and loyalty. If that sounds like something you need, you’re in the right place.

Real-world business results

We’re developing more ways for retail call center outsourcing to foster loyalty and engagement at scale. A few outcomes we’ve unlocked for customers include:

91% live chat customer satisfaction for an online shoe and fashion retailer

50% lower processing costs for an online food-ordering scaleup

80% faster email response time—from five days to 24 hours—for an e-commerce powerhouse

Talk to an outsourcing expert today

“Partnering with Ubiquity has helped our e-commerce business expand support hours and channels while also improving the customer experience, which is especially critical during our peak shopping periods. We appreciate Ubiquity’s commitment to driving better results using data and personalized staff development.”

Tim Greenstein

General Manager - Supply Chain & Technology, Accent Group Limited

“The team at Ubiquity has been extremely diligent in ensuring that agents are trained to work alongside AI Virtual Assistants to drive key business metrics such as increasing sales, boosting average order value and enhancing end customer experience. Ubiquity will continue to be a valuable partner for us as we expand our business.”

Jason Shepard

Director of Operations, ConverseNow

Outsource with confidence

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