Resources List | Ubiquity

Bespoke QA & Analytics Transform Insurance CX
Green Energy Innovator Sees Sales Surge, AHT Drop
Digital Neobank Triples Productivity
Ubiquity Wins Frost & Sullivan’s 2025 CX Innovation Award
Infographic: The CX Outsourcing Mistakes to Avoid
Ubiquity Integrates Microsoft Presidio for AI-Powered Data Redaction
Infographic: Make CX scaling your strategic superpower
Ubiquity welcomes new VP of Corporate Development Akash Budhani
BaaS tech powerhouse infinant taps Ubiquity as preferred partner for bank clients
Ubiquity expands global footprint with new executive hires
The Best Benefits of Nearshore Bilingual Healthcare Support
Is Employee Turnover Affecting Your Customer Loyalty?
Make Your Customer Experiences Exceptional in Every Channel
Deliver Great Customer Experiences at Any Size
5 must-haves for world-class CX for digital banking
Return on Outsourcing: How challenger brands get more from BPO
What’s the “CX Bible”? Parables, commandments, and imperatives for challenger brands
3 shifts in consumer values retailers can no longer ignore
How CX data drives customer loyalty for challenger banks
How to navigate telehealth billing amid new trends in virtual care
The CX Bible
Why wooing Gen Z helps banks gain more customers of all ages
CX pitfalls and 5 strategies to avoid them
How young companies unlock exceptional customer experiences
Medicaid: What happens when millions lose coverage?
Drive seamless CX across the front, middle, and back office
Empathy in telehealth support services: How to cultivate the unteachable (part 1 of 2)
Capitalizing on retail CX when physical and digital spaces merge
The Future of Work Is Choice
Fraud Losses Are Projected to Hit $40 Billion by 2027. Are You Ready?
Webinar: New Techniques in Fighting Identity Fraud
Teaching Students to Become Customers for Life
Transforming Tech Support with Data Analytics
Exceptional patient experiences rely on timely care coordination
Ubiquity Featured as BPO Leader in Liminal 2019 Identity Industry Landscape
9 ways AI elevates the retail customer experience
The Inc. 5000 Ubiquity Global Services Ranks No. 1670 on the 2017 Inc. 5000 with Three-Year Sales Growth of 234%
Remote Work Is Here for the Present—and Future—of Customer Support
CX Innovators: For BankMobile, the Best CX Starts with People
Ubiquity Names Mike Nemer as Business Development Head
Ubiquity certified as Great Place to Work® for second consecutive year
Don’t Let Your IVR Lead Customers Astray
Jonathan Weiner To Join Ubiquity’s Board
How digital banking challengers can scale great CX
Maximizing your retail CX in economically uncertain times
Ubiquity Global Services Announces Jennifer Garde as VP, Client Solutions and Amy Pugh as VP, Legal Counsel
Our 10 commandments for exceptional CX
Ubiquity Global Services Announces Central European Expansion
Emerging CX trends in banking, and what lies ahead
Why fintechs stand to win more customers with BPOs that nurture agents
Ubiquity Global Services Launches Hungarian Center and Announces Philippine Expansion
Three Keys to Stress-Free Customer Service this Holiday Season
Ubiquity Achieves Compliance With GDPR
The Human Side of AI
Supporting Our Friends in Australia
Whitepaper: How finserv loses trust & how to fix it
CustomerThink: Building and Sustaining a Strong Customer Journey
Ubiquity Global Services Announces Expanded Partnership with BankMobile
Ubiquity Global Services Announces Sagar Rajgopal as COO and Franz Schwarzinger as CIO
Customer experience has never been more important
Ubiquity Celebrates Third Year on Inc. 5000
Scale your CX strategy to boost growth and satisfaction
Mind Your Metrics: Delivering the Best CX Demands Data and Action
Customer experience (and sales) at risk as call volumes surge
Ubiquity Global Services Announces Matthew Nyren As CEO
Apto Payments partners with Ubiquity to deliver world-class customer service, dispute resolution
Forbes Council: Why Agents and AI Need Each Other to Drive Better CX
CX Chronicles: When Beloved Brands Bomb Customer Experience
Challenger Banks and the Challenge of Scaling Great Customer Experiences
Are your customers ready for the metaverse?
Authority Magazine: 5 Things You Need to Succeed in the Modern World of Finance & Fintech
Ubiquity CEO Featured in Inc.’s Winter Issue
Forbes Council: How to prioritize CX while navigating spending cuts
Turn CX strategy into process excellence with the right BPO
Global Payments Veteran Annie H. Kirkland Joins Ubiquity
Ubiquity Unveils New Visual Identity During Unprecedented Expansion
Why great customer experience marries technology and culture
Double down on CX to fight ‘skimpflation’ and save your business from the Great Resignation
Food-Ordering Operations Overhaul Delivers Speed and Satisfaction
3 powerful ways advanced BPOs drive ambitious business growth
Ubiquity Again Achieves Inc. 5000 Status
The Backbone of Invisible Payments: Strong Customer Support
Ubiquity is certified as a Great Place to Work
6 Proven Strategies for Virtual Training & Onboarding
CX Innovators: Praxell Devotes Tech, People to Faster Banking and Support
CX Innovators: Customer Engagement Fuels Word-of-Mouth Growth
Transform high turnover into employee (and customer) retention
The loyalty-building value of hyper-responsiveness in finserv
Why digital banks need a human heart to deliver great customer experiences
Ubiquity promotes key executives to meet current and future growth
How CX builds customer loyalty and lifetime value in e-commerce
Empathy in telehealth support services: how to cultivate the unteachable (part 2 of 2)
How AI and live agents work together for exceptional CX
Customer data & CX: 3 tips for challenging the status quo
Ubiquity Celebrates Juneteenth, Business for Racial Equity Pledge
How challenger brands can get long-term value from great CX
Helix by Q2 chooses Ubiquity as strategic banking operations partner
Reimagining Retail through Digital
How a Digital Financial Platform Scaled Without Challenges
Chatbots: Are they meeting the needs of today’s customers?
Using AI to Drive Customer Experience
Why healthcare complexity shouldn’t hurt member experiences
Ubiquity Names Peg Johnson to Lead Growing Fintech Business
CX Chronicles: The Ultimate Key to Great Customer Experience
The Dos and Don’ts of Engaging Remote Employees
CX Chronicles: Finish The Last Mile Customer Journey Strong
Why the right BPO drives exceptional customer experience
How Startups Can Leverage CX to Accelerate Growth
Dispute Management in 2025
Ubiquity Names Randy Redden to New Senior Customer Experience Role
5 tactics for managing disputes and minimizing fraud losses
Insights from personalization drive healthcare CX success
How to build multichannel infrastructures for challenger finserv brands
Super CX: Why exceptional customer service starts with BPO agents
4 easy CX solutions to key blockchain & crypto challenges
The 5 core ingredients for growing customer service delivery
How BPOs can create stickiness for challenger brands
Ubiquity celebrates 10th Anniversary!
Transfer your digital experiences into physical spaces and reap 3 key benefits
How contact center outsourcing delivers e-commerce customer experiences to win the new CX race
The benefits of ongoing employee development beyond retention
CEO Matt Nyren announces private equity investment in Ubiquity
3 ways technology is helping retailers boost loyalty
CX Innovators: On-the-go support with Roadie, a UPS Company
What embedded transactions can teach you about CX
Infographic: The recipe for CX recovery from unhappy customers
CX Innovators: Central Payments Powers Next-Gen CX with Choice
How AI can help you provide more human CX
Three Keys to Delivering Exceptional CX in a Crisis
Why BPO culture defines exceptional customer experiences
The biggest CX fears that hamper scaleups—and why you need to overcome them
Retail Today: The Keys to Providing Stress-Free Customer Service this Holiday Season
Fall Conference Season: All about AI
Ubiquity hosts festive Cagayan de Oro Site Launch celebration
Webinar: Winning in Digital Banking with Better Customer Service
Newsmakers: Solarity, Greenlight, Nurx, and Credit Karma
Podcast: Is customer service a differentiator for fintechs?
Customer service satisfaction: 5 critical steps for high NPS and CSAT scores
AI automates workflows, but seamless CX still requires the human touch
Webinar: How Bilingual Support Can Boost Your Star Ratings
Take control of your insurance CX future
3-month service turnaround exceeds high CX goals
The Opportunity for Digital Banks Is Now
3 keys to maximizing the digital banking customer journey
Companies that treat employees well see payoffs in profits: The proof
Let customer pain points be your CX guide to success
3 customer service data points that can determine where your scaleup… ends up
Newsmakers: CleanChoice Energy, Energywell, Dash Solutions, Central Payments
Push payment fraud regs could have unintended consequences for consumers and fintech firms
Data Sheet: Your roadmap to technology integration
Healthtech Innovator Gains Operational Edge
The role of learning and development in CX
Defend your business against 3 types of online shopping fraud
Winning back impatient patients with responsive patient experiences
Webinar: How to build and retain customer trust through better CX
4 healthcare CX strategies for fostering patient trust
Growth stages and your CX: How to scale e-commerce customer support
The Future of Managed Care is Personal
Beyond the office visit: How to anticipate patient needs in healthcare CX
Podcast: How to master authentic customer experiences and drive loyalty
CX Innovators: Why Propel’s most important KPI is trust
Growing financial services fraud threats to guard against in 2023
Newsmakers: MoCaFi, Robinhood, Grit Financial, and Greenphire
7 absolute requirements for an agile healthcare CX provider
Building a social determinants of health strategy? Data is the key.
New Medicare App Gives PDP Sponsors Opportunity to Drive Member Engagement
Top strategies for combatting financial services fraud
CX Innovators: TASC Delivers Omnichannel CX with Universal Account
The Customer Service Conundrum of Open Banking
IPA Member Profile: Q&A with Kathy Clark
3 questions to improve your outsourced healthcare experience
How improving CX metrics drives overall business goals
What is customer satisfaction?
Proof-of-Concept Turns Into Multitiered Support Powerhouse
How BPO providers manage more than just call centers
Customer-first digital business process transformation
Fintech's Complicated Relationship with Customer Service
Expert insights: How banks and fintechs can use CX to attract Gen Z
Playbook: 6 Key Strategies for Personalized CX
2 big CSAT measurement mistakes (and how to avoid them)
A guide to business process transformation readiness
7 empathy principles for healthcare outsourcing services
Does your CX provider offer insights-as-a-service?
AI-Driven Process Automation Capabilities to Elevate the Customer Experience
ow fintechs can leverage outsourced customer support for more than cost savings
Q&A: Helping UK and EU businesses overcome their biggest challenges
7 empathy principles for healthcare outsourcing services
The AI Concierge Revolution & What’s Next For Fintech CX
Infographic: Navigating CX in the Fraud, Risk, and Compliance Space
Customer satisfaction metrics & KPIs
Podcast: Scaling Fintech Customer Service
Watch: 2020 CPPO Symposium – One Digital Bank’s CX Journey
Improving customer satisfaction: 8 keys for UK businesses
8 Ways AI Is Redefining the Customer Experience
Live chat done right for e-commerce
Overcoming the hurdles to great CX in 4 easy steps
Newsmakers: BMTX, Current, Newfront, Notable, and Payfare
CSAT measurement grounded in context
The most telling metrics behind BPO customer service
Our Bogotá servicing center opens its doors
Central Payments and Ubiquity Win Most Resilient Partnership Award
IVR Call Containment Exceeds Benchmarks for BankMobile
How to embrace digital transformation in healthcare
Ubiquity Partners with AWS to Deliver Custom Generative AI Solutions with AWS Bedrock
Why new business models require new CX strategies
How to make CSAT surveys, and why they're important
Post-digital transformation: Future-proof your CX strategy
Why it’s time CX pros start to think about Web 3.0
What is business process transformation?
Why static CX playbooks are no match for fintech disruptors
Want great customer service? Empower your customer service agents to say ‘no’
Customer experience technology
White Paper: Why More Brands Are Choosing Ghana for CX Outsourcing
What is customer experience technology?
How is digital technology employed in managing the customer experience?
Podcast: Ubiquity CEO Talks 10 Years of CX, Fintech, and What’s Next
The 7 most common technology-based customer experience mistakes...and how to avoid them
The connection between employee satisfaction and CSAT
Podcast: The Next Phase of Dispute Resolution
Whitepaper: The simple formula for thriving in uncertain economies
Where customer satisfaction in the UK is faltering
Outsourcing Checklist: 7 Critical Boxes to Tick
The role of BPO agents in exceptional customer experiences
How to outsource business process transformation
The cost of in-house vs outsourcing: If and when to make the switch
A guide to Business Process Outsourcing: The basics
How has digital technology impacted the customer service experience?
How Humans and AI Chatbots Play Together
E-book: AI Is Rewriting CX Across Industries
Tell-tale signs of BPO agents that help scaleups grow
CX Innovators: Why Oxygen wants to create the best CX on the planet
Forbes Council: The Future of Healthcare Revenue Cycle Management
Ubiquity Acquires Zero Variance to Enhance Next-Gen CX, Expand Global Reach
What to do about rising tax refund fraud and dispute volume
CSAT Scores 101: Mastering Customer Satisfaction
What is BPO? (Business Process Outsourcing)
Why UK fintechs need to care about the FCA’s Consumer Duty rules
Which business sectors use BPOs most often?
How to strike the right balance between AI and live CX agents
Survey Report: How Companies Are Using AI & How Yours Can Too
Compelling CX is the key to scaling successfully
Data-led business transformation metrics
Business transformation grounded in proven CX practices
How to digitally transform your business
7 fintech tactics for combining CX and AI for agile scaling
Outsource contact center solutions with RBO
Forbes Council: Using CX to Attract the next generation of banking consumers
Digital CX trends for 2023 and beyond
How to assess your BPO provider
Business process outsourcing for scaling fearlessly
The advantages and potential disadvantages of BPO and BPO partners
How to fortify compliance and 3 Lines of Defense ahead of international policy updates
Webinar: Unlocking CX Success: How to build agile CX teams
Episode 3: Navigating The Tension Between Innovation And Regulation
E-book: How to Elevate CX While Navigating Fraud, Risk & Compliance
How ambitious disruptors can find the right BPO
Digital transformation report: Why customer journeys must come first
Whitepaper: How outsourcing can supercharge your fintech scaleup
Spreading Joy this Holiday Season and Beyond
Ubiquity opens Tulsa office with 17,700 sq. ft.
One way to remedy staffing shortages in healthcare
Smarter onboarding strategies scaleups need from BPO partners
Celebrating Our Dream Team
How to measure customer satisfaction
7 Criteria for Finding Your Perfect BPO Match
High insurance EQ = insurance CX success
2025 CX ROI Playbook: Prove It or Lose It
Why you should demand a bespoke solution from business process outsourcing
CX Innovators: Payfare fuels gig economy with financial freedom and seamless CX
6 questions to ask before choosing a CX provider
Balancing Cost & Quality with BPO CX Management